Trust

From Measures toolchest

Trust

• Adams, J.E., Highhouse, S., & Zickar, M.J. (2010). Understanding general distrust of corporations. Corporate Reputation Review, 13, 38-51.
• Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 574–599.
• Lau, Dora C.; Liden, Robert C. 2008. Antecedents of coworker trust: Leaders' blessings. Journal of Applied Psychology, 93(5):1130-1138. Use single item network measures of trust to determine level. Looked at leader trust in subordinate and subordinate trust in leader.
  • Rationale for measures used
    • Ferrin, D. L., Dirks, K. T., & Shah, P. P. (2006). Direct and indirect effects of third-party relationships on interpersonal trust. Journal of Applied Psychology, 91, 870–883.
    • Sparrowe, R. T., & Liden, R. C. (2005). Two routes to influence: Integrating leader–member exchange and network perspectives. Administrative Science Quarterly, 50, 505–535.
  • Assumptions developed based on prior research by:
    • Burt, R. S., & Knez, M. (1996). Trust and third-party gossip. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organization: Frontiers of theory and research (pp. 68–89). Thousand Oaks, CA: Sage.
    • Gillespie, N. (2003, August). Measuring trust in working relationships: The behavioral trust inventory. Paper presented at the Academy of Management Conference, Seattle, WA.
    • Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87, 611–628.
• Roberts, K. H., & O'Reilly, C. A. (1974). Failures in upward communication in organizations: Three possible culprits. Academy of Management Journal, 17, 205–215. 3 items to measure employee in trust in their managers.
  • Used in Choi, Jaepil. 2008. Event justice perceptions and employees' reactions: Perceptions of social entity justice as a moderator. Journal of Applied Psychology, 93(3):513-528. Cronbach's alpha=.78.
• Novel measure to determine extent to which employees feel they are trusted by management
  • Used in Salamon, Sabrina Deutsch; Robinson, Sandra L. 2008. Trust that binds: The impact of collective felt trust on organizational performance. Journal of Applied Psychology, 93(3):593-601. Pre-aggregation Cronbach's alpha=.88.
• De Jong, B. A., & Elfring, T. (2010). How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring and Effort. Academy of Management Journal, 53(3), 535–549. 5-item Likert-type scale for measuring intrateam trust.