Satisfaction

From Measures toolchest

Job satisfaction

• Cammann, C., Fichman, M., Jenkins, D., & Klesh, J. (1983). Assessing the attitudes and perceptions of organizaitonal members. In S. Seashore, E. Lawler, P. Mirvis, & C. Cammann (Eds.), Assessing organizational change: A guide to methods, measures, and practices. New York: John Wiley. This is a very widely used 3-item job satisfaction scale.
• Note: The most recent updates to the Job Descriptive Index family of scales can be accessed online and are free to use and download: http://www.bgsu.edu/departments/psych/io/jdi/index.html
• Stanton, J. M., Sinar, E. F., Balzer, W. K., Julian, A. L., Thoresen, P., Aziz, S., et al. (2002). Development of a compact measure of job satisfaction: The abridged Job Descriptive Index. Educational and Psychological Measurement, 62, 173–191. This is a measure of satisfaction with the work itself, promotion opportunities, co-workers, supervisors, and compensation. The format for questions is a list of adjectives, the format for responses is Y, ?, N, with the question mark indicating that the respondent isn't certain about whether the item describes his or her job.
• Ironson, G., Smith, P., Brannick, M., Gibson, M., & Paul, K. (1989). Construction of a Job in General Scale: A comparison of global, composite, and specific measures. Journal of Applied Psychology, 74, 193-200. This is an 18 item scale based on a list of adjectives, with responses in a format similar to the JDI (Y, ?, N).
• Agho, A.O., Price, J.L., & Mueller, C.W. (1992). Discriminant validity of measures of job satisfaction, positive affectivity, and negative affectivity. Journal of Occupational and Organizational Psychology, 65, 185-196. This is a six-item version of the well-known Brayfield and Rothe scale.
• Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13, 693-713. A 36 item, nine facet scale. The nine facets are Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards (performance based rewards), Operating Procedures (required rules and procedures), Coworkers, Nature of Work, and Communication.
• Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35, 307–311. 18 (not 5, as habitually mis-cited!) items to measure job satisfaction.
  • Used in Ozer, Muammer. (2008). Personal and task-related moderators of leader-member exchange among software developers. Journal of Applied Psychology, 93:5, 1174-1182. Cronbach's alpha=.88.
  • As mentioned previously, the Brayfield and Rothe (1951) scale is habitually mis-cited as having 5 items (in reality, it has 18 items). More accurately, an explicitly shortened, 5 item version of the Brayfield and Rothe (1951) scale (including a list of the specific 5 items used) is included in the following papers:
    • Bono, J. E., & Judge, T. A. (2002). Self-concordance at work: Toward understanding the motivational effects of transformational leaders. Academy of Management Journal, 46:5, 554-571.
    • Judge, T. A., Bono, J. E., & Locke, E. A. (2000). Personality and job satisfaction: The mediating role of job characteristics. Journal of Applied Psychology, 85:2, 237-249.