Roles

Role conflict and role ambiguity

Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163. This is clearly the most widely used scale in this literature. For a validation study related to this measure, see: Gonzalez-Roma, V., & Lloret, S. (1998). Construct validity of Rizzo et al.'s (1970) Role Conflict and Ambiguity Scales: A multisample study. Applied Psychology: an International Review, 47, 535-545.